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White Paper
Monday, September 14, 2026
KarenGilhooly.com
Why AI Change Management Fails at the Leadership Level
Credit unions are investing in AI, automation, and new technologies designed to improve efficiency and better serve members. But when promising initiatives stall after the pilot stage, the problem isn't always employee resistance or the technology itself.
White Paper
Monday, July 13, 2026
Bassett Capital Group
Payments Have Become Core to the Member Relationship. Is Your Payment Strategy Ready?
Members now interact with their credit union through the card they tap and the wallet they use far more than through any branch or digital channel. This paper examines the five forces reshaping the payment relationship — and what a member-first response requires before Big Tech, P2P, and BNPL own the moment for good.
White Paper
Wednesday, January 17, 2024
Franklin Madison
Why Your Consumers Deserve a Combo! Offering Both AD&D and Life Insurance
In a world full of uncertainties, helping consumers safeguard their financial future for themselves and their loved ones is no small feat. Accidental Death and Dismemberment (AD&D) insurance and Life Insurance are two powerful tools that can help provide peace of mind in the face of life’s unpredictability.
White Paper
Monday, December 11, 2023
Franklin Madison