Boost.ai empowers leading credit unions to automate member service and internal support - delivering on the promise of conversational AI at scale. We help our customers drive up member satisfaction while cutting operational costs and streamlining efficiencies. When your members have access to highly intelligent self-service tools, human agents can do more of what they do best – answer complex inquiries that can only be solved with human help. When self-service efficiency increases, waiting times decrease, and customer satisfaction skyrockets! Built on a market-leading technology stack that includes proprietary Natural Language Understanding (NLU) algorithms, the boost.ai platform enables the development of broad-scope virtual agents to cover a wide range of topics (10,000+ intents), with a deep level of knowledge, while maintaining 90%+ resolution rates. Consistent, 24/7 support with quickly resolved questions = happy members. This accuracy at scale is the key component to creating value from conversational AI and ensuring that enterprises using our solution can successfully improve customer satisfaction, cut costs and increase revenues. Boost.ai virtual agents free up valuable time for contact center teams. But what about the remaining 10%? Boost.ai’s proprietary Automatic Semantic Understanding (ASU) technology helps eliminate false positives and intelligently transfer customers to the correct live agent when needed. Plus, thanks to self-learning AI and pre-built industry-specific content for credit unions, you can be up and running in weeks. In fact, 85% of our customers reach a positive ROI within 3 months.
Monday, May 15, 2023 Boost.ai
How Conversational IVR is Revolutionizing the Modern Contact Center
In this guide, we explore how credit unions can leverage cutting-edge conversational AI-powered voice bots to empower self-service and reduce wait times, creating a positive and lasting brand impression with their customers.
Wednesday, May 3, 2023 Boost.ai
Customer Service Trends and the Rise of AI Chatbots in 2023
In this free guide we examine the latest market and technology trends that are shaping the adoption of artificial intelligence in customer service and redefining how credit unions and consumers interact in a post-pandemic world.